Mobile Hospitality FAQs | The 19th Hole Experience

What areas do you service

We are based in Jacksonville and serve events throughout Florida. Travel within 25 miles of Downtown Jacksonville is included. For other locations, submit your event details so our team can confirm logistics, availability and travel costs.

Can we book the lounge for a non-smoking event?

Yes. Your booking provides the luxury mobile lounge and agreed hospitality services. Smoking is not required. We coordinate the setup and activities with you and your venue.

Is there a discount if we decline the included cigars?

Yes. Each included cigar has a $20 retail value, while the no-cigar package credit uses our $10-per-cigar wholesale value. That means a 20-cigar package receives a $200 deduction, 40 cigars receives a $400 deduction, and 80 cigars receives an $800 deduction from the posted package price.

Is the lounge ventilated?

Yes. The mobile lounge includes a professional grade air purification and ventilation system for comfort and air quality

How far in advance should I book?

We recommend booking at least four to eight weeks in advance, especially during peak seasons.

1. What is The 19th Hole Experience?

The 19th Hole Experience is a premium mobile hospitality company. Our 52-foot luxury lounge brings leather seating, climate control, entertainment and an inviting setting directly to your event. Clients book the trailer, atmosphere and guest experience, with activities agreed around their needs.

2. Where can The 19th Hole travel?

We currently serve Jacksonville, Miami, Orlando, Tampa, and surrounding Florida cities.
Complimentary travel is provided within 25 miles of Downtown Jacksonville.
For events outside this radius, a travel fee may apply.

3. What types of events do you cater to?

Our luxury lounge is perfect for:

Corporate receptions and client entertainment
Professional & collegiate sporting events
Private VIP gatherings
Weddings & bachelor events
Golf tournaments
Exclusive hospitality activations
Luxury brand experiences

If your event requires style, comfort, and privacy – we can host it.

4. How far in advance should I book?

Reservations are accepted on a first-come, first-served basis.
We recommend booking 4–8 weeks in advance for peak seasons.
However, you can always check for last-minute availability through our online booking system.

5. What’s included in each package?

Every package includes a mix of:

Luxury mobile hospitality lounge
Climate-controlled lounge interiors
Leather seating for comfortable conversations
TVs, lighting, and entertainment setups
Soft music & curated ambiance
Professional event staff
Rear deck outdoor entertainment area
Awning setup for open-air gatherings

Package features vary by tier – full details are shown on the Packages page.

6. Who decides which activities take place?

We work with you to agree activities that suit your guests, the venue and safe operation of the lounge. A non-smoking event is welcome. If you request cigar service, we discuss its scope separately and confirm any venue permissions and applicable requirements.

7. Do you require a deposit to book?

Yes. A 50% non-refundable deposit is required to secure your date.
Remaining balance must be paid 48 hours before the event.

8. What happens if there is bad weather or an unavoidable emergency?

Our lounge is fully climate-controlled and prepared for most weather conditions.
However, in the case of severe storms, dangerous conditions, or Acts of God, your event may be moved to another available date within the same year.

9. How are guest access and venue requirements handled?

We confirm the guest profile, access arrangements, safe operating plan and venue requirements before booking. Any age restrictions depend on the agreed activities and applicable requirements. Please share your event details so we can confirm the appropriate arrangements.